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We respond to every message within 24 hours. Use the options below to get the help you need.
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For order issues, shipping questions, or any other enquiry. We aim to respond within 24 hours on all days including weekends.
support@studiolibrary.shopShipping Issues
Package running late, or arrived damaged? Email us your order number and we'll look into it and make it right immediately.
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Before you contact us
Most Common Issues Solved Here
Check your spam or junk folder first. If you still cannot find it, email support@studiolibrary.shop with your order number and we will resend your shipping confirmation immediately.
Delivery estimates and how to track your order are covered in our Shipping Policy. If your order is past the estimated delivery window, email support@studiolibrary.shop with your order number and we will investigate with the carrier.
Email us a photo of the damage along with your order number to support@studiolibrary.shop and we will send a free replacement or issue a full refund.
This is usually caused by an email delivery delay. Check your spam folder. If you still cannot find your order confirmation, email support@studiolibrary.shop with your order number and we will resolve it immediately.
Please read our Return & Refund Policy page for full details. To request a return or refund, email support@studiolibrary.shop with your order number and the reason for your request.